Support

Standard phone support is provided for all our products Monday through Friday 9:00 to 17:30 AEST (except public holidays). Outside those house, emergency phone support is available.

All products are sold with a standard on-going support & upgrade package as an integral part of your B2B solution. This is charged on a monthly basis, billed quarterly in advance. The monthly charge depends on the specific configuration of your installation.

Wherever possible, TCS uses LogMeIn for installation, configuration, remote support & training.

As part of the installation/acceptance procedures TCS takes you through the full compliance procedures of your selected retailer. Once you have been granted a "go-live" status by the retailer, TCS overseas your staff through the complete process from receiving an EDI order to sending the ASN data to ensure that they have a full understanding of the process.